HELP CENTER
Frequently asked questions
Everything you need to know about FreshSeal, reusable bags, orders and delivery.
How does FreshSeal work?
Close the reusable bag, place FreshSeal over its valve and press the power button. The device removes excess air automatically.
What is included in each kit?
The Starter Kit includes one FreshSeal sealer and 10 reusable bags. The Family Kit includes one sealer and 30 reusable bags. Both include a USB charging cable and instruction manual.
Are the vacuum bags reusable?
Yes. Wash and dry compatible FreshSeal bags carefully between uses, following the care instructions supplied with your order.
What foods can I store?
FreshSeal is ideal for meal preparation, fruit, vegetables, dry foods, leftovers and properly handled meat or marinades. Always follow normal food-safety and refrigeration guidance.
How is FreshSeal charged?
The compact sealer has a rechargeable battery and comes with a USB charging cable.
How long does delivery take?
Estimated tracked delivery to the United States is approximately 5–11 business days. You will receive tracking information once your order ships.
Is shipping included?
Yes. Standard tracked shipping within the United States is included with every FreshSeal order.
What if I need help with my order?
Use our Contact page and include your order number. If you need to request a change, contact us as soon as possible before fulfillment begins.
Still have a question? Our support team is ready to help.
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