Shipping policy

SHIPPING POLICY

Last updated: September 11, 2026

FreshSeal currently ships to addresses located within the United States.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may be extended during periods of high demand. Once your order has shipped, you will receive a confirmation email containing your tracking information.

SHIPPING COSTS

We provide free tracked standard shipping within the United States unless otherwise indicated at checkout.

ESTIMATED DELIVERY

Estimated delivery time after processing is 5–11 business days.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur because of carrier operations, severe weather, customs procedures, peak periods, incorrect delivery details, or circumstances outside our reasonable control.

ORDER TRACKING

A tracking number will be sent to the email address provided at checkout once it becomes available. Tracking information may require up to 72 hours to update after shipment.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at [SUPPORT EMAIL] if your address needs to be changed.

We cannot guarantee changes or cancellations after an order has entered processing. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before reshipment.

DAMAGED, LOST, OR MISSING ORDERS

If your package arrives damaged, contact us at [SUPPORT EMAIL] within 7 days of delivery. Include your order number and clear photographs of the packaging and item.

If tracking shows no movement for an extended period or your order has not arrived after the estimated delivery window, contact us so we can investigate with the carrier.

A package marked as delivered by the carrier is not automatically considered lost. We may ask you to check with household members, neighbors, the carrier, or the delivery location before opening an investigation.

MULTIPLE SHIPMENTS

Items from the same order may occasionally arrive in separate packages. When applicable, separate tracking information will be provided.

CONTACT

For shipping questions, contact:

FreshSeal
Email: support@novikase.com
Business address: FreshSeal